PALETTE WEAR RETURN POLICY

 

Need a return? We’re always here to assist you! We kindly ask that you please create a submission to our Refund Form below or contact us at hello@palettewear.co before returning any products. For immediate help, send a message through our live chat!

Any claims for misprinted/damaged/defective items must be submitted for proof within 25 days after the product has been received. Be assured that we will exchange or fully refund these rare mishaps. We want to provide you with the best quality and most Christian-focused experience at Palette Wear. We serve a God of excellence and understanding; thus, we only mean to do the same.

For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. Claims deemed an error on our part will be covered at our expense.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you. Don’t worry, your package will be on its way again in no time!

We reserve the right not to refund uninformed returns. There are no refunds for buyer’s remorse and size exchanges. We ask that you take care in choosing your preferred sizes or colors. Every product page is labeled with its necessary information. Any such problems are to be resolved at your expense as most Palette Wear products are hand-made and made-to-order. By contacting us with your concerns, you may be able to receive a discounted price on re-orders. Palette Wear holds all final decisions.  

Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore PALETTE WEAR reserves rights to refuse returns at its sole discretion. 

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

REFUND REQUESTS

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